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Service Interruption

There are three main reasons for service interruptions:

 

PLANNED WORKS

If planned works are determined to necessitate a temporary interruption of service, the Authority will make every effort to contact the affected customers in a timely manner.
 
The Authority strives to ensure all planned works are undertaken at minimal inconvenience to its valued customers.
 

EMERGENCY WORKS

Mainline issues and the emergency work necessary to rectify them do not always allow the Authority the time necessary to notify affected customers, particularly in the case of smaller emergency issues that are able to be addressed quickly.
 
In the case of emergencies that will take a significant amount of time to repair, or that will affect a large number of customers and/or the motoring public, the Authority will issue Public Service Announcements to local print and broadcast media houses and post an alert on the Authority's website.
 

NON-PAYMENT

If service has been interrupted due to non-payment, please note that all outstanding charges for service must be paid before service can be restored. In addition, there is a reconnection service charge of $25.00 that has to be paid prior to restoration of service.
 
If you know that you will not be able to pay your bill in full before the due date, please contact the Customer Service Department.