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Press Releases

COVID-19 Update
23
JUN
2020

COVID-19 Update

Edlyn Ruiz Stoll 949-2837
Water Authority-Cayman will waive penalty fees for June 2020, to further assist customers facing financial hardships during the Coronavirus (COVID-19) pandemic. This is in addition to waived penalty fees for March, April and May 2020.
Public Service Announcement - Elgin Avenue Infrastructure Upgrade
19
JUN
2020

Public Service Announcement - Elgin Avenue Infrastr...

Edlyn Ruiz Stoll 949-2837
Water Authority – Cayman wishes to advise its valued customers of planned works to upgrade the water supply infrastructure along Elgin Avenue, between the junctions of Elgin Ave./Hospital Rd. and Elgin Ave./Shedden Rd.

Water Authority Office Reopens
08
JUN
2020

Water Authority Office Reopens

Edlyn Ruiz Stoll 949-2837
Water Authority offices reopen today (Monday, 8 June 2020), offering full services. Offices will open Monday – Friday, between the hours of 8:30 AM – 1:00 PM in Grand Cayman and Cayman Brac. The first hour of business, 8:30 AM – 9:30 AM will be dedicated to the elderly and essential workers.
Spinnaker Rd Upgrade
08
JUN
2020

Spinnaker Rd Upgrade

Edlyn Ruiz Stoll 949-2837
Water Authority - Cayman would like to inform its valued customers of upcoming infrastructure upgrades along Spinnaker Rd.
No Rate Change
22
MAY
2020

No Rate Change

Edlyn Ruiz Stoll 949-2837
The Water Authority Regulations allow for an annual rate adjustment; however, this year, there will not be an increase in water and sewerage rates.
Month of May Penalty Fee Waived
22
MAY
2020

Month of May Penalty Fee Waived

Edlyn Ruiz Stoll 949-2837
To further assist customers facing financial hardship during the Coronavirus (COVID-19) pandemic, Water Authority-Cayman will waive penalty fees for May 2020.
Customer COVID-19 Update
09
MAY
2020

Customer COVID-19 Update

Edlyn Ruiz Stoll 949-2837
This week some businesses began operation in limited capacity, under the updated regulations of the “Shelter-in-Place” order. With this resurgence of business activity, it is crucial that property owners/managers and maintenance personnel ensure that water quality is maintained in all such buildings, so as to ensure that water quality degradation is not an issue.
Water Authority Offers Wastewater Discount
04
MAY
2020

Water Authority Offers Wastewater Discount

Edlyn Ruiz Stoll 949-2837
Water Authority continues to seek ways in which it can support the business community during this difficult time. The Authority will, upon request, discount wastewater bills for April through June for commercial wastewater customers.
Public Service Announcement - Water Quality Top Priority
24
APR
2020

Public Service Announcement - Water Quality Top Pri...

Edlyn Ruiz Stoll 949-2837
Water Authority-Cayman is committed to providing safe, high-quality potable water to all customers.

Water produced by the Authority is tested daily by the Authority’s accredited Laboratory. Samples are taken at the water production plants, pumping stations and from sample taps across the distribution network, to ensure the quality of the water across the island. Water supplied by the Authorit...
Customer COVID-19 Update
24
APR
2020

Customer COVID-19 Update

Edlyn Ruiz Stoll 949-2837
Customers who would like to assist their elderly relatives in accessing bill balances and making payments, can and are encouraged to do so. It is important, however, to ensure you have power of attorney or are listed as an “authorised person” on your relative’s account. Without this, the Authority’s Customer Service Team cannot provide account information as per the Customer Confidentially...