Water Authority-Cayman has closed our offices to the public and will only provide emergency/essential services at this time. Learn more here.
The Authority urges all customers to abide by the "Shelter-in-Place" regulations. Staying home will save lives. Our essential workers are working diligently to ensure continuity of service. Learn more here.
Customers who need service connections due to a change of ownership or tenancy should email our Customer Service team at info@waterauthority.ky. A Customer Service Representative will reach out to you to guide you through the process.
Water Authority will only provide emergency/essential services at this time. Customers who experience service interruption should call the Authority's emergency hotline 946-4357.
Water Authority will only provide emergency/essential services at this time. Customers in Cayman Brac who require potable water can do so by calling 948-1403 between 8:30 am - 2:00 pm.
Interaction with the Authority's Customer Service team will be limited, but customers can still make queries via email, info@waterauthority.ky; however, there may be delayed response time.
Customers can pay a bill by clicking the "Pay My Bill" button on our website's home page. Bills can also be paid online via local banks, with cash over the counter at the bank or by cheque at the Authority's dropbox at our office on Red Gate Rd.
The Authority has developed a Payment Deferral Policy to ease the burden on those who may experience an economic impact due to the Coronavirus (COVID-19). Learn more here.
We are encouraging our customers to protect their health and the health of others by staying home. If you have to leave for essential outing practice social distancing. Click here for accurate COVID-19 updates.
