Water Authority–Cayman (WAC) today (01 July 2026) launched its annual customer satisfaction survey, inviting residents and businesses across Grand Cayman and Cayman Brac to share their experience of the Authority's water and wastewater services.
The survey can be completed online in approximately five minutes via the Water Authority-Cayman website, and via a link included in customers’ June billing statements. It will remain open until 22 July 2026.
The survey covers a range of topics important to the Authority's ongoing service planning, including overall satisfaction, perceptions of water and wastewater service quality, the effectiveness of customer communications and confidence in the Authority's future direction. Respondents are also invited to share open-ended feedback on what WAC does well and where improvements could be made.
Participation is entirely anonymous. Responses are not linked to any customer account, property address, or personal identity, and all data is handled in strict accordance with the Cayman Islands Data Protection Act. Massive Media will be administering the survey on the Water Authority's behalf.
As an added incentive, customers are invited to enter an optional prize draw for a $500 WAC gift certificate. To enter, respondents provide an email address at the end of the survey. This information is collected separately from survey responses and will not be used to identify any individual's answers.
Chief Business Relations Officer at Water Authority–Cayman, Joanna Welcome-Martinez, said: “Our customers are at the heart of everything we do, and their experience of our services is the most important measure of how well we’re doing our job. This survey is an opportunity for every household and business we serve - across Grand Cayman and Cayman Brac - to tell us directly what’s working well and where we can do better. We’ve made it as quick and easy as possible to complete, and we’ve ensured that all responses are completely anonymous, because we want people to feel confident that they can be honest with us.”
Ms Welcome-Martinez continued, “The feedback we receive will directly shape how Water Authority-Cayman plans and delivers its services in the years ahead. I encourage every Water Authority-Cayman customer to take five minutes before 22 July to share their views.”
The survey closes on 22 July 2026. The prize draw winner will be contacted directly following the close of the survey. Raffle entry is optional and has no bearing on how survey responses are recorded or used.
The survey is also accessible via customers' June billing statements.
