Water Authority – Cayman fully supports all actions to assist the most vulnerable in our community during these challenging times as we transition to living with COVID. To support customers facing financial hardship due to isolation requirements, the Water Authority will suspend disconnections in Grand Cayman and Cayman Brac for thirty (30) days effective 12 October 2021.
This will provide a grace period to all persons currently in isolation who may have challenges paying their bills to avoid disconnection.
Customers who are in isolation and are in a position to make payments are encouraged to do so online by visiting www.waterauthority.ky and clicking the “Pay My Bill” button on the home page or via online banking.
All customers who have continuing financial difficulties and cannot make full payment are encouraged to contact the Authority’s Customer Service Team to make arrangements for a payment agreement. Customers can contact the Customer Service Team at email@example.com or by calling 94WATER (949-2837). If you are a tenant, please discuss the matter with your landlord, as your landlord will need to provide approval.
Customers are encouraged to take advantage of the ease and speed of conducting business with the Authority electronically. Our Customer Service team can be contacted by emailing firstname.lastname@example.org or calling 949-2837.