Following the confirmed positive COVID-19 cases announced by Government today (Thursday 19 March), Water Authority-Cayman will cease providing face-to-face service and will close its office to the public, effective as of 20 March 2020, to protect the health of customers and staff. This action is in line with our business continuity plan, which also includes having staff work in staggered shifts, or remotely where possible.
The Authority will transition from ‘business-as-usual’ to providing ‘essential services’ only. Essential services mean services that ensure customers have water supply and include reconnecting customers who were previously disconnected due to past non-payment, as well as responding to any water service issues active customers may experience.
Customers can still conduct business with the Authority electronically. Customers seeking to make a payment can do so online by visiting www.waterauthority.ky and clicking the “Pay My Bill” button on the home page, or via the bank. Customers can also contact our Customer Service team by emailing firstname.lastname@example.org or calling 949-2837.
Customers in Cayman Brac who require trucked water can continue to make requests by calling 948-1403.
The Authority’s Operations Department will be on standby to deal with emergencies, such as repairing a broken water main. The team will also provide any critical infrastructure services as required by the National Emergency Operations Centre.
As the situation continues to develop the Authority encourages its customers and the public to remain calm, and take actions to prevent the spread of the virus. We can all play our part by practising social distancing and washing hands frequently with soap and water, to lessen the impact of the virus on our community.
For more updates, and important messages from the Authority customers can visit the website www.waterauthority.ky and social media pages (Facebook, Twitter, and Instagram).