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Our redesigned website is just one of the many examples of how the Water Authority is working to improve customer service in 2015.

Office Closure for System Upgrade

Office Closure for System Upgrade
12 October, 2020
Edlyn Ruiz Stoll 949-2837

Water Authority – Cayman’s office will close to the public on Friday 16 October. The closure is to facilitate an upgrade of the Authority’s customer information and billing system. There will be no access to the Customer Web Portal from 6:00 a.m. 16 October (Friday) – 6:00 a.m. 19 October (Monday).

Customers can still make online payments via the Authority’s website www.waterauthority.ky, online banking and via the Authority’s cheque dropbox. Additionally, trucked water deliveries in Cayman Brac will continue on Friday, despite the office closure.

The Water Authority appreciates the patience and understanding of its valued customers as it upgrades its systems to better serve you, and apologises for any inconvenience this may cause.