Water Authority – Cayman would like to inform its valued customers that it is strictly enforcing its customer confidentiality policy, which states that only the account holder or persons whom the account holder has authorised may receive account information and act on an account.

If you are not the account holder and the account holder has not authorised you to access his/her account information, no Water Authority employee can disclose information about that account to you.

The Water Authority will continue to accept payment on an account from persons who are not the account holder or authorised signatories. However, Authority employees will not be able to give such persons any information about the account, including outstanding balances on the account, etc.

To prevent any inconvenience, if you are not an account holder or authorised signatory, you are encouraged to either bring a copy of the bill you are seeking to pay, or know the account number and amount you wish to pay towards that account in advance.

If you are an account holder or authorised signatory, you can access information about your account provided you are able to supply the Authority with a valid identification document.

The Water Authority would like to encourage any customers who have tenants to add those persons as authorised signatories and/or register them to receive bill copies to avoid any future inconvenience.

The Authority apologises for any inconvenience this may cause and thanks its valued customers for their adherence to this policy.

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The Water Authority is the statutory authority responsible for the management of water and wastewater in the Cayman Islands. The Administrative Headquarters is located at 13G Red Gate Road, George Town, Grand Cayman, Cayman Islands. Please visit our website at www.waterauthority.ky or contact 949-2837 for further information.